Customer Satisfaction Survey 2026: Collaboration and Expertise Recognized as LP Group’s Strengths
In February 2026, we conducted our annual customer satisfaction survey to hear directly from our customers how we are succeeding in our cooperation and where we can continue to improve.
The survey was carried out online between 2–20 February 2026. Invitations were sent to 838 customers, and we received 111 responses by the deadline (2025: 124). Responses were received from customers across all our locations: Nummela, Kangasniemi, Kiikala and Skillingaryd in Sweden.
The survey evaluated areas such as product quality, delivery reliability, the smoothness of cooperation and the performance of account managers.
The survey also included an environmental initiative: for every response received, we directed a donation to water protection efforts. In this way, customer feedback also contributes concretely to protecting waterways.
Our strengths according to customers
Based on the responses, customers particularly value:
- knowledgeable and service-oriented personnel
- smooth and effective cooperation
- strong product expertise and professional service
- solutions that create added value for customers
Account managers also received positive feedback for their expertise and service attitude. Many customers highlighted the importance of personal cooperation and long-term customer relationships.
NPS improved from the previous year
The survey also measured customer loyalty using the Net Promoter Score (NPS). Our score increased from 44 to 62, indicating strong willingness among our customers to recommend LP Group and continued trust in our cooperation.
Areas for development highlighted in feedback
In the open feedback, customers also shared ideas for improving the smoothness of cooperation. The feedback particularly emphasized delivery predictability, clear communication and continuous quality development.
We will use this feedback to further improve our operations and serve our customers even better.
What happens next?
Customer feedback is an important tool for developing our operations. Based on the survey results, we will focus especially on the following actions:
- improving communication on delivery status and customer updates
- clarifying account manager roles and visibility of contact persons
- strengthening quality assurance and final inspections
- continuing to develop cost-efficient solutions for our customers
We would like to thank everyone who participated in the survey. Your feedback helps us develop our operations while also supporting water protection efforts.
